Refund policy

Scrubsy

Refund Policy

At Scrubsy, your satisfaction matters to us. If something isn’t right with your order, we’re here to make it right – quickly and fairly. Please read through this policy so you know exactly what to expect.

All refund requests must be raised within 14 days of delivery. Requests received after this period will not be eligible for processing. We recommend inspecting your order as soon as it arrives.

 

Issue	What We’ll Do	What We Need From You
Wrong product delivered	Full refund	Unboxing video or photos of the incorrect product with shipping label, submitted within 48 hours of delivery
Damaged / defective product (both units)	Full refund	Short video clearly showing the defect on both units
Damaged / defective product (single unit)	Partial refund	Short video clearly showing the defect on the affected unit
Prepaid order returned to origin (RTO)	Full refund to original payment method	No action needed – we’ll process this automatically once the return is verified
Minor packaging or cap damage (product functional)	Goodwill credit ( depends on damage )	Clear photos of the damaged packaging/cap

We are unable to offer refunds in the following situations:

•       Change of mind or personal preference

•       Dissatisfaction with product performance based on subjective expectations (e.g., fragrance preference, cleaning intensity)

•       Minor wear or scuffing on outer shipping packaging where the product inside is intact and undamaged

•       Requests raised after the 14-day eligibility window has passed

•       Claims without the required supporting evidence (photos or videos as specified above)

 

We value your feedback, even in these cases. If you’re unhappy with a product’s performance, please write to us – your input directly shapes our product improvements.

Filing a refund request is simple. Just follow these steps:

1.     Contact us within 14 days of delivery via email at [cs@scrubsy.co.in] or through our website’s Contact Us page.

2.     Include your Order ID and a brief description of the issue.

3.     Attach the required evidence (photos or video as outlined in the table above). An unboxing video is highly recommended as it helps us resolve your case faster.

4.     Our team will review your request and respond within 24–48 hours.

 

⚠️  Tip: We highly recommend recording an unboxing video every time you receive a Scrubsy order. In the rare event that something is wrong, this makes the resolution process significantly faster and smoother for you.

 

Once your refund is approved:

•       Prepaid orders: Refund will be credited to your original payment method within 7-10 business days.

•       COD orders: Refund will be processed via UPI. You’ll need to share your UPI details

•       You’ll receive an email confirmation once the refund has been initiated.   

•       Refunds cannot be processed for orders in transit; the status needs to be updated to delivered or RTO in order for us to refund the amount.

•       If an order is delivered to you and for some reason you still do not want the product, in that case you will need to ship us the product back on your cost and we will refund only when the product is received by us.

 

Please note that bank processing times may vary. If you haven’t received your refund within 10 business days of the confirmation email, please contact us and we’ll investigate immediately.

In some cases, we may offer a replacement instead of a refund. Replacements are subject to stock availability and will be shipped within 3–5 business days of approval. If the same product is unavailable, we’ll offer a full refund instead.

Orders can be cancelled free of charge if the cancellation request is made before the order has been dispatched. Once an order is shipped, it cannot be cancelled and must follow the standard return process outlined above.

This policy is effective as of March 2026 and applies to all orders placed through scrubsy.co.in and authorised marketplace channels.

Scrubsy reserves the right to update this policy at any time. Changes will be reflected on this page.